Head of Business Operations, Central Exeter
Role: Full Time
Location: Exeter, Devon
Salary: £39,000 - £42,000 (depending on experience) + Pension & benefits
Originally established in 1864, the National Institute of Medical Herbalists (NIMH) is the UK’s leading professional body and voluntary regulator of herbal practitioners, promoting the benefits, the efficacy and safe use of herbal medicine. NIMH carries out a range of activities to help ensure that their members offer the highest standards of herbal medicine practice, thereby benefiting the thousands of patients treated each year.
NIMH supports its members by setting standards and codes of conduct, running a system for accrediting training and driving professional development, profession representation, and providing insurance and operating complaints/disciplinary systems, so that patients can be confident, when choosing a NIMH herbal practitioner, of their standards of training and professional conduct.
The organisation is undergoing a process of modernisation in line with patient and practitioner needs and expectations. As part of this re-shaping, there has been a restructure of the team, and the newly created opportunity for a Head of Business Operations.
This is an exciting time to join NIMH where you’ll play a leading role in developing solutions for streamlining and digitising processes across all areas of the business (memberships, finance, procurement and human resources), as part of the drive for modernisation. Dependent on future decisions regarding NIMH seeking accreditation by the Professional Standards Authority, you will contribute and play a lead role in preparing the organisation to meet the required standards.
Reporting to the NIMH President, your main role is the implementation of the strategic goals, working closely with the Council to lead on and manage all operational, financial, HR and legal aspects of the organisation. You will regularly report on the organisation’s performance against targets by preparing management information packs for Council meetings.
Responsible for the accounting function, you’ll need to prepare the annual budget for approval by the Council, prepare monthly management accounts, pay suppliers and bank cheques, and in conjunction with the Accountant, oversee the management of payroll and maintain compliance with internal policies and accounting standards.
As the key point of contact for members, your management of the membership process including processing renewals, taking orders, booking seminars and processing payments will be important in meeting their expectations of a smooth, efficient service.
An additional critical element to the role is ensuring the successful delivery of services and maximising strategic growth. You will need to lead initiatives to increase NIMH’s brand in the market, working with the Director of Communications to maximise member numbers so that NIMH continues to be the ‘go to’ institute for medical herbalists.
On an operational level, and with the support of an Office Assistant, you will maintain and develop administrative systems, identify and resolve deficiencies in the business, develop and implement HR strategy and policies and liaise with key stakeholders e.g. NIMH’s insurers, solicitors and external PR support, on behalf of the Council to ensure smooth running of all business operations.
With experience of supporting board members with strategic planning and implementation of key objectives, you’ll know how organisations work, clearly picturing and articulating the way ahead. Able to relate well to all kinds of people, with excellent listening skills, you’ll draw upon your experience of putting the customer at the heart of operations and developing an organisation’s brand.
You are someone who pursues everything with energy and perseverance. Someone who can be counted on to motivate yourself and others to achieve consistently high results, prioritising and working efficiently on a wide variety of tasks. Ideally, you’ll have experience of working in a small organisation and have an interest in herbal practices.
It is essential that you have significant experience of creating, managing and implementing budgets and business plans, as well as monitoring and improving the effectiveness of services, and you are comfortable providing this support to the Council. In order to continue our modernisation, your experience of dealing with change management and staff management will be important. You’ll also be good at figuring out the processes necessary to get things done and have significant experience of monitoring and improving the effectiveness of services, process and system implementation. Although not essential, experience of going through a Professional Standards Authority accreditation process, or similar professional accreditation, would be helpful.
With a degree in business administration or Finance/Accounting and knowledge of employment and financial legislation, GDPR and health and safety, you’ll ensure experience of putting the customer at the heart of operations. Needless to say, confident use of IT systems and packages, including Microsoft Office are needed.
In return, we offer a competitive salary package and an exciting chance to put your stamp on a changing organisation with exciting modernisation plans.
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please apply by 15th August 2018 or for further details you can contact us initially on 01823 665 297.